For IT

The HR Agent for Your Enterprise Service 
Management Strategy

Extend your ESM investment with an AI agent purpose-built for HR. Harper integrates with ServiceNow, Jira, and your existing stack while delivering HR expertise no horizontal platform can match

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Trusted by leading enterprises

What is Enterprise 
Service Management?

Enterprise Service Management (ESM) extends ITSM principles across the organization—applying service management frameworks to HR, Finance, Legal, Facilities, and other business functions.

The ESM Promise:

  • Unified employee experience across departments
  • Consistent service levels and SLAs
  • Centralized reporting and governance
  • Operational efficiency at scale
The ESM Reality for HR
  • HR requests require domain expertise ITSM platforms lack
  • Policy interpretation can't be reduced to ticket routing
  • Employee relations demand judgment, not just workflows
  • Compliance stakes are higher in HR than IT

The HR Gap in Enterprise Service Management

What ITSM Platforms Do Well

Ticket Management
  • Request intake and categorization
  • Routing and assignment
  • SLA Tracking
  • Reporting and analytics exceptions
Workflow Orchestration
  • Approval chains
  • Status updates
  • Integration triggers
  • Documentation

Where ITSM Platforms Fall Short for HR

HR Domain Intelligence
  • Can't interpret FMLA eligibility nuances
  • No understanding of laws & policy
  • No HR-specific compliance guardrails
  • Unable to reason like an HR professional
Employee Experience
  • Form-based intake vs. conversational
  • Slow responses vs. instant answers
  • Transactional vs. empathetic interactions
  • One channel intake vs. anywhere, enterprise-wide
HR Domain Intelligence
  • Can only automate things that were already self-serve
  • Require HR staff for everything beyond forms
  • No HR-specific compliance guardrails
  • Can't actually answer HR questions

The Wisq Agentic HR Platform

Integration Ecosystem

Harper connects to your existing systems

HCM Platforms
Workday, UKG, SAP SuccessFactors, ADP, 
Dayforce
Service Management
ServiceNow, Jira, Workday Help, Zendesk
Communication
Slack, Microsoft Teams, 
Email, Shared Inboxes
Identity & Security
Okta, Azure AD/Entra ID, SSO & SCIM
Knowledge Sources
SharePoint, Confluence, Google Drive

How Wisq Works With Your Team

Dramatically Reduce 
HR Operating Costs
Harper resolves 40% of cases in just seconds and cuts 80% of effort on the rest — handling intake, triage, and full case resolution end-to-end so your team stops drowning in tickets and starts working at the top of their license.
Compliant Responses You Can Defend
One policy, one answer — enforced everywhere. Harper delivers policy-perfect responses with traceable reasoning and citations, so every interaction is audit-ready, and every answer stands up in the moment.
Personal Care at 
Enterprise Scale
Every employee and manager gets a near-instant, human answer, as if Harper knows them personally. Role-aware, location-aware, and available 24/7 in global languages, Harper closes tasks inside the conversation so no one gets bounced around.

Agentic AI Drives Game-Changing Efficiency and Delivers Quantifiable Savings for HR & IT

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Agentic HR

Meet the new HR operating model powered by agentic AI. Never spend your energy on things that should be Tier 0 ever again. The repetitive administrative work that bogs your team down gets done like magic with Wisq.

Rapid Response

Instant, Accurate, and Consistent Wisq enables your HR team to be everywhere at once, providing rapid and reliable employee service 24/7/365. Harper’s average response time measured in just seconds, not days.

80%

Wisq autonomously handles up to 80% of your most routine HR requests so you can effortlessly support every member of your enterprise without increasing headcount. Your CFO will love this.

“When you're running an airline with pilots, flight attendants, and crew working around the clock across 75+ cities, traditional HR support simply doesn't scale. Harper gives our team members quick, accurate answers whether it's 2pm or 2am - without our People Services team having to staff a 24/7 operation.

That's a game-changer for a company growing as fast as we are.”

Jeff Weber
Chief People Officer, Breeze Airlines

AI shouldn't take a year to implement, and you shouldn't 
have to go it alone.

Connect your communication channels & HCM
Upload your policies and handbooks
Configure escalation rules
Launch with your most pressing workflows
Refine and expand
WISQ AGENT OPERATIONS
Agent Operations
Hands-on management of your agents from day one through scale.
Agent Strategists
Analyze trends and optimize workflows to transform HR ops with expert guidance.
Agent Engineers
Technical builds that connect Harper to how your team actually works.
WE LOVE AGENTIC HR
Enterprise Safety & Security

Wisq is designed with security, trust,
and reliability built-in from day one.

Learn More About Trust & Security
Total Observability
Your team has complete supervision over Harper’s activity, giving you real-time insight into HR interactions.
Customizable Guardrails
Harper always stays on-topic and flags sensitive topics to HR for review.
Data Governance
Your data is stored securely and is only accessible to your company. It is never  exposed to another customer.
Roles & Permissions
Harper abides by your company’s policies and security procedures with specific access and permissions.
Demo
Harper · AI agent
9:41

Hi, I’m Harper. As your AI HR Generalist, I can help you with policy questions, benefit inquiries, workplace concerns, or anything else HR related. Just ask!

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Ready to meet Harper? All you need to do is ask.

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