The Human Element

Today marks a big moment in the evolution of human resources. At Wisq, we’re unveiling Harper, the world's first AI HR Generalist that's transforming how enterprises support their employees, ensure policy compliance, and augment strategic HR programs. Harper is an AI teammate powered by Wisq’s Agentic AI Platform designed specifically for enterprise HR.

Why We Built Harper

As veteran HR technologists, we've witnessed firsthand how today’s HR practices struggle to scale in modern enterprises. HR teams are drowning in tactical requests, preventing them from focusing on strategic initiatives that truly drive organizational value. The numbers tell a stark story: HR professionals spend countless hours on repetitive tasks across a number of areas like policy, compliance, and programs like performance management. Deloitte recently noted that HR professionals spend nearly 60% of their time on administrative tasks. This is time that could be better spent on strategic initiatives in areas that often don’t get enough attention today like workforce planning and cultural transformation.

The traditional approach of staffing larger and larger teams to handle repetitive, routine HR questions and requests is no longer sustainable. Modern enterprises need a new paradigm that allows HR teams to meaningfully scale their impact without massively scaling their headcount. This realization was the catalyst for creating Wisq.

Meet Your New AI Teammate in HR

Harper isn't just another HR tool – it's a fully contextualized AI teammate that works alongside your HR department. Built on Wisq’s proprietary AI platform with robust agent capabilities, Harper combines deep HR expertise with cutting-edge artificial intelligence to automate and enhance critical HR functions.

What sets Wisq’s agent apart is its purpose-built nature for HR. Unlike frontier AI models and even the retrieval augmented generation (RAG)-enabled assistants they provide off-the-shelf, Harper is deeply embedded in your HR programs and processes, trained on a vetted curriculum of certified HR expertise, people management best practices, and comprehensively incorporates your company’s knowledge, content, policies, programs, and points of view. Further, we at Wisq understand that HR operates at the intersection of people and business, and that things that come across HR’s desk are rarely straightforward. Harper was built with this nuance and complexity in mind and is able to go way beyond Q&A, handling multi-step, multi-player activities and taking relevant downstream action in the appropriate systems. This all ensures Harper’s activities are always aligned with your company's requirements, ways of working, and culture.

Real Results, Real Impact

The early results from our enterprise partners have been remarkable:

• A manufacturing customer has saved 35 hours per HR team member per month across hundreds of policy cases, allowing their HR team to focus on strategic priorities
• A customer in the financial technology space has leveraged Wisq to enhance their performance management process, improving both performance feedback, goal alignment, and overall performance outcomes in over 70% of cases.
• Our enterprise clients are seeing up to 80% autonomous resolution of routine HR queries, dramatically reducing the tactical burden on their HR teams

These results aren't just about saving time – they represent a fundamental shift in how HR teams can operate and impact their organizations.

The New AI-First HR Operating Model

The traditional HR playbook is breaking under the weight of modern enterprise demands. Our team has witnessed this firsthand through hundreds of conversations with HR leaders. Today’s world of work requires a new AI-first model for HR Operations – one that liberates HR teams from endless administrative overload, and enables them to consistently operate at the top of their license. 

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The implementation of Wisq marks a fundamental shift in how HR teams operate:

Traditional HR:

• Reactive issue management
• Limited coaching access
• Manual, error-prone policy enforcement
• Delayed, inaccurate performance insights
• Tactical focus

AI-First HR :

• Proactive problem prevention
• Democratic development opportunities
• Autonomous resolution and compliance
• Real-time, robust observability
• Strategic initiatives

Employee Support & Enablement: From Reactive Response to Proactive Partnership

Traditional employee support models suffer from significant limitations: delayed responses, inconsistent information, and difficult-to-apply policies, which often result in a frustrating experience for both employees and HR teams. Too often, HR professionals find themselves repeatedly answering the same questions or searching through documentation to provide basic information, while employees wait hours or days for what they believe to be simple answers.

Wisq transforms this dynamic by providing immediate, accurate responses to employee questions while maintaining the context and nuance that makes HR support valuable. By combining natural language understanding with deep knowledge of your organization's policies and programs, Wisq delivers consistent, contextual support 24/7, 365 days a year.

But Wisq goes beyond just answering questions. It proactively guides employees through complex processes and can take relevant action. This proactive approach not only improves the employee experience but also reduces the burden on HR teams while increasing program adoption and effectiveness.

Policy & Compliance on Autopilot – Not Copilot

Policy compliance traditionally requires enormous manual effort from HR teams – from answering routine questions to managing complex cases. This approach is not only inefficient but also prone to inconsistency and human error. Wisq transforms this by putting policy compliance on autopilot while maintaining the human touch where it matters most.

Harper automatically handles policy infractions and case intake, providing consistent, policy-aligned resolutions just as your best HR team member would. From time and attendance to return-to-office policies, Wisq ensures compliance while saving valuable time.

Harper can handle complex policy scenarios, including:

• Time and attendance management
• Return-to-office and hybrid work policies
• Leave of absence requests
• Benefits and PTO inquiries

HR Program Augmentation – Not Just Assistance

Traditional HR programs like performance management suffer in the enterprise from severe limitations around bandwidth and scale. The HR team cannot be everywhere at once, so they end up with incomplete data, inconsistent feedback, and reactive problem-solving. In performance management, HR teams typically only see performance issues once they've become critical, leaving little room for early intervention. Wisq fundamentally changes this dynamic by providing continuous, AI-driven performance management and proactive issue identification.

Customers tell us that we are helping them revolutionize how they approach performance management. Instead of waiting for quarterly reviews or escalations, they now have real-time visibility into performance trends and potential issues. This allows HR teams to be proactive partners rather than reactive problem-solvers. 

Harper’s ongoing engagement with employees improves feedback quality and provides real-time observability into performance conversations across your organization. Harper proactively flags potential issues before they escalate, enabling HR teams to shift from reactive to proactive performance management.

Key features include:

• AI pre-calibration to identify discrepancies and detect bias in feedback
• Real-time performance issue monitoring
• Manager coaching and Performance Improvement Plan (PIP) construction
• Career development planning support

Democratized Access to Coaching

Historically, high-quality coaching and development support have been limited to senior leadership due to cost and scalability constraints. Wisq democratizes access to professional and leadership development by providing every employee with an always-on AI coach that understands their goals, challenges, and is fully in-tune with company context, rather than being external and disconnected.

We believe every employee deserves access to high-quality coaching. Wisq provides tailored, real-time guidance for development and leadership practices, making professional growth accessible to everyone in your organization, not just senior leadership.

The coaching capabilities include:

• Real-time leadership behavior reinforcement
• Customized development pathways
• Continuous goal tracking and follow-up
• Integration with company values and competencies
• Scalable mentoring support

The Future of HR with Wisq

This launch is just the beginning. We're already working on expanding Wisq's capabilities to include:

Advanced Employee Relations

• Automated case intake and fact-finding
• Intelligent triage and routing
• Integration with relevant laws and regulations
• Comprehensive case documentation

AI-Driven Workforce Planning

• Capability-based planning with AI agents
• Strategic workforce analytics
• Predictive talent insights
• Automated succession planning

Enhanced Training and Change Management

• Intuitive change guidance
• Value reinforcement
• Behavioral change tracking
• Adaptive learning paths

… and much more.

Join Us in Transforming HR

As we introduce Wisq & Harper to the world, we're excited to partner with forward-thinking HR leaders who share our vision for the future of work. We believe that by combining human expertise with AI capabilities, we can create more engaging, efficient, and effective workplaces.

Our commitment goes beyond just providing technology – we're dedicated to partnering with our clients to:

• Drive meaningful organizational change
• Enhance employee experiences at scale
• Enable truly strategic HR leadership
• Create measurable business impact
• Foster inclusive and supportive workplace cultures

Ready to Transform Your HR Operations?

Learn more about how adding Harper to your HR team can enhance your HR operations and employee experience at wisq.com/harper. Or, request a demo to see firsthand how you can leverage agentic AI for your organization and HR team.